The Contact Center Screen Plus (CCS™) provides an efficient and economical solution to the challenge of targeting and screening a high number of potential recruits. It is a process customized to the contact center industry that integrates structured interviewing with psychometric profiling.

The CONTACTCENTERSCREENPLUS™:

• on-line 24/7 screening tool
• manage large numbers of targeted recruits
• uses service specific criteria to assess talent, work history and probability of success
• provides an indication of a candidates likelihood to be able to work in an environment involving cross sell or up sell requirements
• uses a series of standardized, objective and validated questions
• provides data which can be measured and integrated with selection, development and retention processes as the basis for continuous improvement