The Self Management Group’s  online screening tools are efficient and economical methods for targeting and screening a high volume of contact center applicants. By adding the Contact Center Screen Plus™ and the Contact Center Simulator™, Recruiting Managers and HR Professionals are able to save time by screening out unqualified candidates and focusing their energy on those who are statistically most likely to succeed in a contact center role.

 

The CONTACT CENTER SCREEN PLUS ™ is used to determine which candidates are likely to succeed in a contact center environment. Developed by a team of Contact Center industry experts, the screening report will provide an indication of where an individual will fit in either a customer service role or a role that includes some up sell or cross sell requirements. Clients that use the CONTACT CENTER SCREEN PLUS ™ improve the flow of quality candidates and make better hiring decisions, impacting retention and performance. 

More info...

SAMPLE REPORT

The Contact Center Simulator ™ allows the candidate to experience a "day in the life" at your contact center and "test drive" what it feels like to perform in a sales or customer service role. During the call center simulation test, the candidate is required to make decisions and handle in-bound calls similar to those experienced by agents in your environment. While the candidate previews the career opportunity, the hiring manager instantly receives a report on the candidate's ability to manage the tasks required for success in the role.

More info...

SAMPLE REPORT